--- title: Refund Policy | Collis Roofing description: Refund Policy for Collis Roofing. Last updated 2026-04-25. url: https://collis-roofing.pages.dev/refund-policy business: Collis Roofing phone: 562) 573-3908 city: Long Beach state: CA last_updated: 2026-04-25 --- # Refund Policy | Collis Roofing > Refund Policy for Collis Roofing. Last updated 2026-04-25. # Refund Policy Last updated 2026-04-25. ## Collis Roofing Refund & Cancellation Policy _Last updated: 2026-04-25_ At Collis Roofing, serving Long Beach and its surrounding communities, we pride ourselves on our commitment to craftsmanship and customer satisfaction. This policy outlines our guidelines for refunds and cancellations, reflecting our dedication to transparency and quality service. ### Cancellation Notice We understand that circumstances may arise that require you to change or cancel your roofing project. To facilitate a smooth process, we kindly ask that you provide written notice of your cancellation at least 48 hours before your scheduled service. This allows us to manage our resources and scheduling effectively. **If you cancel within this timeframe, we will provide a full refund of your deposit. #### Late Cancellations Cancellations made less than 48 hours prior to the start of the project may incur a cancellation fee equivalent to 25% of the total project cost. We believe that this policy encourages commitment while allowing flexibility for our valued clients. ### Partial Refunds In the event that a project has commenced, we strive to ensure that the quality of our work meets the high standards set by Collis Roofing. If you decide to terminate the project after work has begun, a partial refund may be issued based on the percentage of work completed at the time of cancellation. #### Calculation of Partial Refunds For example, if 50% of the project has been completed, you will be entitled to a 50% refund on the total cost, minus any incurred expenses for materials or labor up to that point. We encourage open communication so we can address any concerns while the work is being conducted, as our goal is to exceed your expectations. ### Weather Delays Weather can be unpredictable, especially in our coastal climate of Long Beach, CA. We prioritize your safety and the integrity of your roofing system above all else. In cases where adverse weather conditions prevent us from proceeding with the scheduled work, we will notify you as soon as possible. #### Rescheduling due to Weather We will work diligently to reschedule your project at a mutually convenient time, without additional charges for the delay. We recommend maintaining open lines of communication with our team, as we will keep you informed of any potential weather-related changes. ### Unhappiness Guarantee At Collis Roofing, we understand that our craftsmanship is a reflection of our commitment to you. If you find yourself unhappy with any aspect of our work, we urge you to contact us within 30 days of project completion. We will conduct a thorough review of your concerns and strive to address any issues promptly and to your satisfaction. #### Steps to Address Concerns - Immediate Communication:** Please reach out to our customer service team via phone or email to discuss your concerns. We value your feedback and want to understand your experience firsthand. - **Assessment:** Our team will schedule a site visit to evaluate the situation. We aim to resolve any legitimate concerns through adjustments or repairs at no additional charge. - **Follow-Up:** After addressing your concerns, we will follow up with you to ensure you are satisfied with the resolution and our service. ### Final Note At Collis Roofing, our reputation in Long Beach, CA, and the surrounding areas is built on trust and quality workmanship. We believe that our refund and cancellation policy reflects our commitment to our clients. Should you have any questions regarding this policy or require clarification, please do not hesitate to reach out to our friendly team. We are here to assist you every step of the way. Thank you for choosing Collis Roofing for your home improvement needs. We look forward to providing you with exceptional service and craftsmanship. --- ## About Collis Roofing Collis Roofing · Roofing · 4100 Santa Fe Ave, Long Beach, CA 90810 · Phone: 562) 573-3908 · Rated 5/5. Canonical URL: https://collis-roofing.pages.dev/refund-policy