Answers at a Glance
Frequently Asked Questions
Answers to the questions we're asked most often. Can't find what you need? Contact us directly.
General Questions
What roofing services do you offer?
At Collis Roofing, we provide a wide range of services including roof inspections, repairs, replacements, and installations for various roofing materials such as asphalt shingles, tile, and flat roofs.
What areas do you service?
We proudly serve the Long Beach area, including Rancho Dominguez, Carson, Bixby Knolls, and California Heights, ensuring quality roofing solutions for homeowners throughout these locations.
Are you licensed and insured?
Yes, Collis Roofing is fully licensed and insured in California, complying with all state regulations to ensure the utmost protection for our clients and their properties.
What types of roofing materials do you recommend?
We recommend materials based on the specific needs of the homeowner and the structure, including asphalt shingles for affordability, metal for durability, and tile for aesthetic appeal.
How do I make a payment?
Payment options include cash, credit cards, and checks. We can also discuss financing options if needed during your consultation with us.
Do you provide free estimates?
Yes, we offer free estimates for all roofing projects. Our team conducts a thorough inspection to provide accurate assessments.
Can I schedule a consultation remotely?
Yes, we can arrange virtual consultations for our clients, allowing us to assess your roofing needs without requiring an in-person visit initially.
Do you offer any discounts or promotions?
Yes, we occasionally offer seasonal promotions and discounts for referrals. Please check our website or contact us for current offers.
Scheduling & Appointments
How can I book an appointment?
You can book an appointment by calling our office directly or filling out the contact form on our website. Our team will get back to you shortly.
Do you offer emergency roofing services?
Yes, we provide emergency services for roofing issues such as leaks or damage due to storms. Contact us immediately for urgent assistance.
What is the typical wait time for an appointment?
Appointment wait times can vary based on project volume, but we strive to schedule consultations within 1-2 weeks for most roofing services.
Can I change or cancel my appointment?
Yes, you can change or cancel your appointment. We ask that you notify us at least 24 hours in advance to reschedule.
What should I expect during the appointment?
During your appointment, our technician will perform an inspection, discuss your roofing concerns, and recommend appropriate solutions tailored to your needs.
Are evening or weekend appointments available?
Yes, we understand that many homeowners have busy schedules, so we offer flexible evening and weekend appointments upon request.
Service-Specific Questions
What is the lifespan of a typical roof?
The lifespan of a roof depends on the material; asphalt shingles last about 20-30 years, while metal roofs can last 40-70 years with proper maintenance.
How do I know if my roof needs repairs?
Signs of roof damage include missing shingles, leaks, water stains on ceilings, and visible aging or deterioration. Regular inspections can help identify issues early.
What is a roof inspection, and why is it necessary?
A roof inspection involves a detailed assessment of your roof's condition, identifying potential issues before they escalate. Regular inspections are essential for maintenance and longevity.
Do you offer roof maintenance services?
Yes, we provide routine maintenance services to ensure your roof remains in optimal condition, which helps prevent costly repairs down the line.
What kind of warranty do you provide for your roofing services?
Our roofing services come with a comprehensive warranty that covers both materials and workmanship, typically ranging from 5 to 25 years depending on the service provided.
How do you handle roof replacements?
Roof replacements involve a complete removal of the old roofing material, followed by installation of new materials, ensuring that the underlying structure is sound and water-tight.
What factors influence roofing material choice?
Factors include budget, aesthetic preference, climate considerations, and the structural design of your home. Each material has its advantages and drawbacks.
How can I improve my roof’s energy efficiency?
Improving energy efficiency can involve installing reflective roofing materials, ensuring proper ventilation, and adding insulation in your attic to reduce heat loss.
What is the difference between a roof repair and a roof replacement?
A roof repair addresses specific issues such as leaks or missing shingles, while a roof replacement involves removing and replacing the entire roofing system due to extensive damage or age.
Can you install a new roof over an existing one?
Yes, in some cases, a new roof can be installed over an existing roof if it adheres to local building codes, but this may not be ideal for all situations.
Pricing & Payment
How much does a new roof cost?
The cost of a new roof varies significantly based on factors like material choice, roof size, and complexity. A detailed estimate can be provided after an inspection.
Do you offer financing options?
Yes, we offer financing options to help homeowners manage the cost of roofing projects. Speak with our team during your consultation to learn more.
Are there any hidden fees?
We pride ourselves on transparency, and all costs will be clearly outlined in your estimate. There are no hidden fees in our service.
What affects the price of roof repairs?
The price of roof repairs is influenced by the extent of damage, the materials required, and the labor involved. A thorough assessment will provide clarity on costs.
Do you offer discounts for seniors or veterans?
Yes, we offer discounts for seniors and veterans as a token of appreciation for their service. Please inquire about our current policies during your consultation.
Warranty & Guarantees
What is your warranty policy?
Our warranty policy includes both material and workmanship guarantees, typically lasting 5 to 25 years depending on the specifics of the roofing project.
How do I file a warranty claim?
To file a warranty claim, simply contact our office with details of the issue, and we will guide you through the process to ensure prompt resolution.
Are there any exclusions in your warranty?
Our warranty does have certain exclusions, such as damages caused by extreme weather or neglect. Review the warranty details for comprehensive coverage information.
What happens if I am not satisfied with the work?
Collis Roofing is committed to customer satisfaction. Should you have concerns, we encourage you to reach out, and we will work diligently to resolve the issue.
Safety & Certifications
Are your technicians certified?
Yes, all our technicians are certified and trained according to industry standards, ensuring they have the necessary skills to perform quality roofing work.
Is Collis Roofing insured?
Yes, we carry comprehensive liability insurance, protecting our clients from potential mishaps during roofing projects.
What safety standards do you follow?
We adhere to OSHA safety standards and best practices to ensure the safety of our workforce and minimize risks on job sites.
How are you handling COVID-19 safety protocols?
We follow all recommended COVID-19 safety protocols, including social distancing measures and sanitization of work areas to protect our clients and employees.
Do you conduct background checks on your employees?
Yes, we conduct thorough background checks on all employees to ensure a trustworthy and reliable workforce for your peace of mind.
Last reviewed:
Long Beach, CA
Long Beach's Trusted Roofing
Locally owned in Long Beach. Easy to find, easy to book — call or message us anytime.