Collis Roofing Refund and Cancellation Policy
_Last updated: 2026-05-02_
At Collis Roofing, based in Long Beach, CA, we strive to provide our clients with exceptional roofing services that meet the highest industry standards. We understand that circumstances may change, and you may need to cancel or modify your order. This policy outlines our procedures regarding cancellations and refunds, ensuring transparency and fairness for our customers.
Cancellation Notice
To ensure a smooth cancellation process and to allow us to accommodate other clients, we request a cancellation notice of at least 48 hours prior to the scheduled roofing project. This notice can be communicated via phone or email, and it helps us manage our scheduling and workforce effectively.
If you provide notice within the stipulated timeframe, you will be eligible for a full refund of any deposits paid to Collis Roofing. However, if the notice is received less than 48 hours before the scheduled work, a cancellation fee may apply, which will be equivalent to 20% of the total project cost. This fee covers administrative costs and potential disruptions in our schedule.
Partial Refunds
If you decide to cancel your project after work has commenced, the eligibility for a refund will depend on the extent of the work completed at the time of cancellation.
- If less than 25% of the project has been completed, you will receive a 75% refund of your total payment.
- If between 25% to 50% of the project has been completed, a 50% refund will be issued.
- If more than 50% of the work has been completed, no refund will be available.
It is essential to communicate any cancellation requests as soon as possible to understand your options for refunds accurately.
Weather Delays
Weather conditions in Long Beach and its surrounding areas, such as Rancho Dominguez and Carson, can sometimes impede roofing work. At Collis Roofing, we prioritize the safety of our crew and the integrity of your roofing project.
In the event of severe weather conditions, which include heavy rain, high winds, or extreme temperatures, we reserve the right to postpone or delay the project. You will be notified immediately upon such changes to the schedule.
In the case of a weather delay, you will not be charged for postponements, and any deposits will remain secure until work resumes. We will work closely with you to reschedule the project at your earliest convenience.
Unhappiness Guarantee
We aim for complete customer satisfaction at Collis Roofing. If you are not satisfied with the quality of work performed, we encourage you to reach out to our team within 30 days of project completion. We believe in addressing any concerns promptly and effectively to ensure that the final result meets your expectations.
Once you notify us of your dissatisfaction, we will conduct a thorough evaluation of your concerns. If the issues are due to workmanship or materials used, we will correct the problem at no additional cost to you. If you remain unsatisfied after we have addressed your concerns, we may consider a partial refund based on the situation, up to 25% of the project cost.
Final Considerations
This Refund and Cancellation Policy is designed to protect both our clients and our business operations. By engaging with Collis Roofing for your roofing needs, you agree to the terms outlined in this policy. Please remember that our goal is to provide high-quality roofing solutions while maintaining transparency in our operations.
For any questions or clarifications regarding this policy, please do not hesitate to contact us. Our team is ready to assist you with any concerns you may have regarding your roofing project in Long Beach, CA, or the surrounding areas, including Bixby Knolls and California Heights.
Thank you for choosing Collis Roofing. We appreciate your trust in us and look forward to serving you effectively.